Building a custom home is one of the most significant investments you'll make in your lifetime. From design to execution, the process involves hundreds of decisions—and the most critical one is choosing the right custom home builder. Your builder will become your partner, your project manager, and your guide throughout the journey. So how do you ensure you're choosing the right one?
Whether you’re building in East Tennessee or elsewhere, asking the right questions can save you from costly mistakes, stressful delays, and disappointing results. In this article, we’ll walk you through the 10 essential questions you should ask before hiring a custom home builder, and what to look for in their answers.
1. Are You Licensed and Insured?
Before any other question, verify that the builder is fully licensed and insured in your state.
A reputable custom home builder should carry:
- General liability insurance
- Workers’ compensation insurance
- Contractor licensing required by the state of Tennessee or your local jurisdiction
Why it matters: Licensing ensures the builder is qualified, and insurance protects you from liability if someone gets hurt on-site.
🡺 Looking for a fully licensed and insured custom builder in East TN? Reach out to Richardson Construction.
2. Can You Share a Portfolio of Past Custom Homes?
A quality builder will be proud to showcase their past work. Ask to see a portfolio of recent custom homes, ideally similar in scope, size, or style to the one you want to build.
Review their:
- Architectural styles
- Quality of finishes
- Attention to detail
Also, consider asking to visit a model home or speak to past clients.
🡺 Explore stunning past projects from our team on the Richardson Construction Portfolio.
3. How Does Your Design-Build Process Work?
The best builders have a structured, transparent process—from initial consultation to project completion. This ensures you’re never left wondering what comes next.
Ask about:
- Timeline phases (design, pre-construction, construction, post-construction)
- Communication expectations
- Your involvement in decisions
🡺 We break down our entire process step by step at RichardsonConstructionTN.com/process.
4. Who Will Be My Point of Contact?
One common frustration among homeowners is lack of communication. Make sure you know:
- Who will manage your project
- How often they’ll update you
- How to get in touch in case of emergencies or urgent changes
A dedicated project manager is a must for a smooth experience.
5. What’s Included in the Estimate—and What’s Not?
Surprises in pricing usually happen when homeowners misunderstand what’s included in the original estimate. Be clear on:
- What materials, labor, and services are covered
- Allowances for custom finishes (flooring, cabinetry, fixtures)
- What will result in an upcharge or change order
Ask for a detailed written proposal before signing a contract.
6. How Do You Handle Change Orders?
Even with the most carefully laid plans, you might decide mid-project to move a wall, change a tile, or upgrade appliances.
Ask:
- How change orders are requested
- How costs are calculated
- What impact they have on timeline and budget
A professional builder should have a clearly documented change order policy.
7. Do You Work with In-House Designers or Outside Architects?
Custom homes often begin with either your architect or the builder's design team. Knowing how the collaboration works can save time and ensure consistency throughout the project.
Benefits of in-house design:
- Streamlined communication
- Easier coordination
- Integrated budgeting
If you already have an architect, ask how they’ll work together.
8. How Do You Ensure Quality Control?
A luxury custom home requires top-tier workmanship and materials. Quality control ensures your vision is executed properly and meets high construction standards.
Ask:
- Who supervises each phase?
- How frequently are job site inspections done?
- What’s the punch-list process before move-in?
A builder who prioritizes quality will be transparent about their methods.
9. What Kind of Warranty Do You Offer?
A home warranty provides peace of mind after you move in. Most reputable builders offer a one-year workmanship warranty, and some offer extended coverage on structural elements.
Questions to ask:
- What does your warranty cover?
- How do you handle post-construction repairs or concerns?
- What’s the response time?
🡺 We stand behind every build with long-term support. Contact our team to learn about our warranty process.
10. Can You Provide References from Recent Clients?
Speaking directly to former clients is one of the best ways to gauge a builder’s reliability, communication style, and commitment to quality.
Ask for:
- Contact information for at least 2–3 recent clients
- Homes similar to yours in location, size, or scope
- Feedback about the builder’s communication and responsiveness
Don’t be afraid to ask detailed questions—this is your dream home, and you deserve full transparency.
Final Thoughts: The Right Questions Lead to the Right Builder
Hiring a custom home builder isn’t just about price or aesthetics—it’s about trust, transparency, and expertise. The more questions you ask upfront, the fewer surprises you'll face later on.
In East Tennessee, where homebuilding trends range from traditional Southern estates to sleek modern retreats, it’s essential to partner with a builder who understands both the local terrain and your lifestyle.
At Richardson Construction, we specialize in building custom luxury homes throughout East TN. Our process is clear, collaborative, and completely tailored to your vision.
Ready to start your journey?
🡺 Schedule a consultation with our team
🡺 See our past custom home projects
🡺 Understand our step-by-step process
Let’s bring your dream home to life—with confidence and craftsmanship you can count on.
Frequently Asked Questions
What is the most important thing to look for in a custom home builder?
The most important factor is experience and reputation. A builder with a solid portfolio, strong references, and transparent communication is key to a successful custom home project.
How do I verify a builder's license and insurance?
Ask the builder to provide copies of their contractor license, general liability insurance, and workers' compensation insurance. You can also check with your state’s licensing board or local government.
Should I hire an architect before choosing a builder?
Not necessarily. Many reputable custom builders like Richardson Construction offer design-build services, streamlining the process and saving time and money by keeping design and construction under one roof.
What’s the difference between a custom home and a semi-custom home?
A custom home is built entirely to your specifications from the ground up. A semi-custom home starts with a standard floor plan that can be modified with certain design choices and upgrades.
How long does it take to build a custom home in East Tennessee?
The timeline varies based on size, complexity, and weather, but typically ranges from 8 to 14 months. That includes design, permitting, construction, and final walkthroughs.
How do custom home builders handle changes during construction?
Professional builders follow a change order process, which includes written documentation, updated cost estimates, and schedule adjustments. Make sure this process is clearly outlined in your contract.
Can I visit the construction site during the build?
Yes, reputable builders encourage client walk-throughs at scheduled milestones to review progress and ensure satisfaction. Always wear safety gear when visiting active job sites.
Do I need land before contacting a builder?
Not always. While many homeowners purchase land first, some builders assist with site selection and land evaluations to ensure the lot is suitable for your dream home.
How much input do I have in the design process?
With custom homes, you have full input on everything—from layout and finishes to energy efficiency and smart home technology. A good builder will guide you without taking over your vision.
What if I have a problem after I move in?
That’s where a builder’s warranty and post-construction support come into play. Richardson Construction provides responsive service after the build, addressing any issues that may arise.
